Digital Product Delivery
At Ticheap.com, we sell digital products such as software, e-books, music, and graphics. After you have completed your purchase, you will receive a confirmation email with a download link or instructions for accessing your purchased product.
Please note that since our products are digital, there is no physical delivery involved. Your purchased product will be delivered electronically to your email address or through your Ticheap.com account.
Refunds and Returns
We understand that sometimes a product may not meet your expectations or work as intended. In such cases, we offer refunds or returns based on the nature of the product and the circumstances surrounding the request.
If you wish to request a refund or return, please contact our customer support team at firstname.lastname@example.org within 14 days of your purchase. Please include your order number and the reason for your request.
Refunds and returns will be granted at our discretion and will be subject to a deduction of any losses incurred by us as a result of the transaction. For example, if you are requesting a refund for a product that includes a license fee or royalty payment to a third-party provider, we may deduct that fee from your refund.
While we make every effort to ensure that all products listed on our website are available for purchase, there may be instances where a product is temporarily unavailable or out of stock. In such cases, we will notify you as soon as possible and provide an estimated time for when the product will be available for purchase.
Since our products are delivered electronically, there are no shipping times involved. After you complete your purchase, you should receive an email with download instructions or access to your purchased product within a few minutes.
In the event that you do not receive your download link or access to your purchased product, please contact our customer support team at email@example.com.
If you have any questions or concerns regarding our Delivery & Return Policy, please contact us at firstname.lastname@example.org. Our customer support team will be happy to assist you.